716 N Highland Ave. Jackson, TN 38301
(731) 330-2221

Privacy Policy

Privacy Policy

Revised Effective Date: November 9, 2025

At Nova Skin Laser & Wellness, your privacy matters. We are committed to protecting your personal information and your medical information. This policy explains what information we collect, how we use it, and your rights under HIPAA and related privacy laws.

Information We Collect

We may collect personal or medical information when you:

  • Request an appointment or consultation

  • Complete intake or consent forms

  • Receive aesthetic or wellness treatments

  • Contact us through our website, phone, or email

This information may include:

  • Your name, phone number, email, and address

  • Medical history or treatment-related information

  • Photos used for treatment tracking or before/after comparison

  • Your wellness goals and concerns

You may browse our website without sharing personal information.

How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Provide treatment recommendations and services

  • Maintain accurate treatment records

  • Send appointment reminders or follow-up care instructions

  • Improve client experience and education

  • Send optional promotional updates (only with your consent)

We do NOT sell or rent your information.

HIPAA Compliance & Medical Privacy (PHI)

As a medical aesthetic provider, we follow the Health Insurance Portability and Accountability Act (HIPAA).

This means:

  • Your Protected Health Information (PHI) is confidential.

  • Only authorized staff involved in your care can access your records.

  • We do not disclose your PHI without your consent, unless required by law.

Your HIPAA Rights

You have the right to:

  • Request a copy of your treatment records

  • Ask us to correct your information if inaccurate

  • Request that we limit who may access your PHI

  • Request how we contact you (phone, email, mail)

  • Withdraw consent to share or use photos for marketing at any time

To make a HIPAA-related request:
Email office@novaskinlaserandwellness.com or call (731) 330-2221.

How We Protect Your Information

We use security measures including:

  • SSL-secured website browsing

  • Password-protected medical systems

  • Restricted staff access

  • HIPAA-compliant scheduling and documentation platforms

We do not store credit card numbers.

Photos, Images & Social Media Consent

We love celebrating your progress — but we only share photos if you give written permission.
Your treatment images will never be posted or used publicly without your signed media-release consent form.

You may withdraw consent at any time.

Cookies & Analytics

Our website may use cookies to:

  • Improve site function

  • Track browsing activity

  • Support advertising (like Google remarketing)

You can disable cookies in your browser.

Advertising & Remarketing Tools

We may use Google Ads, Meta Ads, or similar platforms for marketing.
These tools do not collect your name, phone number, or medical information.

To opt out of personalized ads:
http://www.networkadvertising.org/choices/

Sharing Your Information

We only share data when necessary to provide care, such as:

  • Billing and payment processors

  • Appointment and communication platforms

  • Medical suppliers or labs (if applicable)

All partners are required to protect your information.

We may disclose information only if required by:

  • Law

  • Court order

  • Safety-related circumstances

Children’s Privacy

We do not knowingly collect information from children under 13.

Changes to This Policy

If we update this policy, we will revise the date at the top.

NovaSkin Laser and Wellness – Package and Payment Policy

At NovaSkin Laser and Wellness, we take pride in providing customized aesthetic care and treatment plans tailored to each individual’s goals and needs. To ensure transparency and fairness, the following policy applies to all service packages and prepaid treatments.

1. Package Pricing and Discounts

  • Treatment packages are offered at a discounted rate compared to individual session pricing.
  • Discounts vary by treatment type, duration, and total number of sessions purchased.
  • Package pricing reflects a bundled value and cannot be broken down or applied toward other services or individuals.

2. Payment and Adjustments

  • All package payments are due in full at the time of purchase unless a written payment arrangement has been approved by management.

3. Non-Refundable Policy

  • All sales of treatment packages, prepaid services, or deposits are non-refundable once purchased.
  • Packages are non-transferable and may not be shared between clients.
  • Refunds or partial refunds are not provided for unused sessions, change of mind, or variable treatment results.

4. Treatment Agreement and Performance

  • Purchase of any package constitutes a treatment agreement between NovaSkin Laser and Wellness (“Provider”) and the client (“Patient”).
  • NovaSkin agrees to perform the treatments outlined in the package using the safest, most effective methods available and within a reasonable timeframe.
  • While every effort is made to achieve optimal outcomes, individual results vary based on skin type, age, health status, and adherence to aftercare instructions.

5. Scheduling and Expiration

  • All treatments must be scheduled in advance.
  • Packages must be completed within 12 months of purchase unless otherwise stated.

6. Acknowledgment

By purchasing a package, the client acknowledges and agrees to the above terms and understands that aesthetic treatments involve variable outcomes that cannot be guaranteed.

Contact Us

If you have questions about your privacy or your treatment information:

Nova Skin Laser & Wellness
716 N Highland Ave, Jackson, TN 38301
Phone: (731) 330-2221
Email: office@novaskinlaserandwellness.com