Clinic Policies
Cancellation Policy
To receive a full credit (may be used within 12 months since initial appointment) for a cancelled service, kindly notify us at least 48 hours before your scheduled appointment. If an evaluation of treatment options occurred via text or video call, a $20 deduction will be applied to your payment. Cancellations made within the 48-hour window will result in a hold of 50% of the total payment or $100, whichever is higher. For rescheduling within 48 hours, a $25 administrative fee will be deducted from your payment. Please note that if you are enrolled in a payment program, the aforementioned charges will apply accordingly.
Chaperone & Provider Information Notice
At NovaSkin Laser & Wellness, your comfort, privacy, and confidence are our top priorities. Our team includes both male and female professionals, and many treatments are personally performed by Dr. Shah (male), who is board-certified in aesthetic medicine.
Most of our clients feel completely at ease in our treatment environment, and we take pride in creating a space that feels safe, respectful, and welcoming. That said, we understand that personal preferences vary, and we want to make sure you feel fully supported throughout your visit.
If you would prefer to have a same-sex professional present during your treatment, please know:
- You are always welcome to bring your own chaperone if that helps you feel more comfortable.
- When possible, we may also provide a chaperone — typically a trained team member or operator — who may be present during key parts of the treatment, either in person or virtually.
- This is not a requirement, but an optional courtesy we offer to help enhance your comfort if desired.
- While we’ll do our best to honor these requests, please note that chaperone availability is not guaranteed at all times due to scheduling limitations.
If having a same-sex professional or chaperone present is important to you, we kindly ask that you let us know in advance, so we can do our best to accommodate you.